Customer support agent (telecom)
Evaluated on τ³-bench, telecom domainsource ↗
What the agent had to do: Handle a phone-support call: check the SIM, reset network settings, toggle data or roaming, take a payment, and escalate to a human only when the problem genuinely needs one.
- Customer situations tested
- 24 customer situations
- Times each was rerun
- each rerun twice
- Total attempts
- 48 attempts
13 of 24 situations in the first pass, 14 of 24 in the second.
- What this tells us:
- Repeating matters: 5 of the 24 situations came out differently on the second pass.
- Limits:
- One agent model, one customer simulator, one environment. Not a score for τ³-bench or for any model.